From appointment reminders to claims support, TLCx helps providers and payers deliver HIPAA-compliant, empathetic, and seamless patient experiences.
Healthcare is undergoing a profound transformation—from episodic care delivery to connected, patient-centric experiences. Whether you’re supporting members, patients, providers, or caregivers, expectations are rising fast, and the ability to deliver timely, accurate, and compassionate experiences at scale is now a strategic differentiator.
TLCx supports every stage of your patient’s healthcare journey — from the first appointment inquiry to ongoing care, treatment coordination, and post-visit follow-up. Our teams ensure every interaction is seamless, personalized, and designed to enhance patient satisfaction, trust, and long-term engagement.
Round-the-clock support for patient calls, ensuring no inquiry or emergency goes unanswered.
Seamless booking with real-time availability to reduce wait times and improve care access.
Qualified nurse-led triage providing accurate symptom assessment and care recommendations.
Targeted outreach and engagement to connect patients with clinical trial opportunities.
Efficient routing of calls and information to departments, staff, and patients.
Support for seminars, events, and campaigns with streamlined registration management.
Automated and live reminders to reduce no-shows and enhance patient satisfaction.
Collect actionable feedback through surveys designed to improve service and care delivery.
Proactive communication to keep patients engaged, informed, and supported throughout their journey.
Onboarding services to welcome, educate, and build strong patient-provider relationships.
TLCx LaunchPad™ empowers healthcare providers to modernize service models with integrated digital tools, data intelligence, and design innovation.
Empowers frontline teams with real-time guidance and contextual intelligence, ensuring healthcare inquiries are resolved accurately, empathetically.
Delivers a unified view of members, appointments, claims, and care journeys, enabling agents to anticipate needs and personalize every interaction.
Automates quality checks, risk detection, and compliance tracking, helping organizations , accountability, and excellence across every regulated engagement.
TLCx delivers people-first, AI-powered customer experiences—helping global brands transform journeys, drive loyalty, and achieve secure, seamless results.
