News

Technology Veteran to Accelerate AI Innovation and Advance Vision 2030 Iowa City, IA – February 2, 2026 – TLCx, a certified veteran-owned leader in customer experience (CX) outsourcing for Fortune 500 companies and enterprise clients, today announced the appointment of DeJon Gaines as Chief Technology Officer (CTO), effective February 2, 2026. With over...

Exciting news from TLCx! We’re thrilled to welcome DeJon Gaines as our new Chief Technology Officer (CTO), effective February 2, 2026. DeJon brings 20+ years of leadership in enterprise digital transformations from Conduent, Xerox, and Affiliated Computer Services. He’s driven measurable outcomes through cloud architecture, AI-driven solutions, cybersecurity, and high-performing teams—perfectly aligning tech...

Please join us in welcoming Jim Knox-Malone, our new Vice President – Healthcare Solutions at TLCx! Jim brings over 30 years of leadership in Customer Experience (CX) and contact center transformation, partnering with many of the world’s most recognizable brands across healthcare, technology, retail, finance, and travel sectors. His healthcare...

TLCx proudly announces the appointment of Dr. Zachary Ries as its first Chief Medical Officer, marking a transformative step in the company’s mission to redefine the healthcare patient experience. Dr. Ries is a Board-Certified Orthopedic Spine Surgeon with nearly eighteen years of clinical experience, currently practicing in Des Moines, Iowa....

We’re excited to announce that Kevin LaComb has joined TLCx as our new Vice President of Government Solutions! Kevin’s appointment marks a strategic step forward for TLCx. His experience and leadership will amplify our momentum in the government space. Kevin knows what it takes to win—and more importantly, how to deliver outcome-based...

In the contact center industry, every decision drives performance—and unlocking financial excellence requires visionary leadership. We are thrilled to welcome Sorabh Kaila to TLCx as our Director, Financial Planning & Analysis. With over 20 years of expertise in the contact center space, Sorabh brings an exceptional blend of financial acumen,...

In healthcare, every interaction represents a moment of care—and enhancing those moments requires effective leadership. We proudly welcome Bryan Weinstein to the TLCx team as our Vice President, Healthcare Solutions. With 27 years of experience in healthcare BPO, Bryan brings an exceptional blend of vision, innovation, and empathy-driven strategy. Bryan’s...

We are excited to welcome Bryan Gray as our new Chief Commercial Officer at TLCx! Bryan joins us with an impressive track record of success spanning over 20 years in the business transformation outsourcing space. His expertise in AI-powered growth, customer service innovation, and transformative partnerships has consistently delivered exceptional revenue growth and operational excellence for leading...